8 total rules, newest first.
| Name | When | Then | State | Created | Actions |
|---|---|---|---|---|---|
| Fallback when the primary provider is unavailable | feature = ticket-summary | fallback → gpt-4o | active · fallback | Jul 17, 2026 | |
| Block requests beyond tenant policy | feature = chat-resolver | deny | active · deny | Jul 15, 2026 | |
| Cap repeated knowledge retrieval | feature = knowledge-agent | cap retries → gpt-5.5 | active · cap retries | Jul 13, 2026 | |
| Reuse semantically equivalent knowledge answers | feature = knowledge-agent | cache semantic | active · cache semantic | Jul 11, 2026 | |
| Reuse exact helpdesk responses | feature = chat-resolver | cache exact | active · cache exact | Jul 9, 2026 | |
| Route low-risk chat requests | feature = chat-resolver | route → gpt-4o (≥90% eq) | active · route | Jul 7, 2026 | |
| Downgrade routine quality reviews | feature = quality-review | downgrade → gpt-4o (≥90% eq) | active · downgrade | Jul 5, 2026 | |
| Use Haiku for validated ticket summaries | feature = ticket-summary | swap → claude-haiku-4-5 (≥90% eq) | rollout · 25% candidate | Jul 3, 2026 |