1. Scope
This policy applies to paid trAIce subscriptions purchased through Paddle. Paddle is the authorized reseller and merchant of record for these purchases. Paddle processes charges, taxes, receipts, and approved refunds.
2. Canceling a subscription
You may cancel at any time from the trAIce billing page or the Paddle buyer portal linked from your subscription confirmation email. Cancellation takes effect at the end of your current paid billing period. You keep access through that date and will not be charged for a later renewal.
3. Refund eligibility
Except where required by applicable law, subscription payments are non-refundable and we do not provide refunds or credits for unused time, partial months, plan downgrades, or seats that were available but not used. We may support a full or partial refund when the service was materially unavailable, a charge was made in error, or other circumstances justify it. Paddle reviews and issues refunds in accordance with its buyer terms and refund policy.
Consumers in some countries may have mandatory cancellation or withdrawal rights, including rights that apply to an initial subscription payment. Nothing in this policy limits rights that cannot legally be waived.
4. Requesting a refund
Submit the request through Paddle Buyer Support at https://paddle.net, or email support@runtraice.com. Include the billing email, transaction or invoice number, purchase date, and reason for the request. Do not send complete card details. We may ask for reasonable information needed to verify the purchase or investigate service delivery.
5. Approved refunds
Paddle returns an approved refund to the original payment method. Processing time depends on the payment method and financial institution. Canceling a subscription is separate from requesting a refund, so cancel the subscription as well if you do not want it to renew.
6. Paddle policies
Paddle's current buyer refund policy is available at https://www.paddle.com/legal/refund-policy. If this policy conflicts with mandatory law or Paddle's obligations as merchant of record, the applicable mandatory requirement controls.
7. Contact
Refund and billing questions: support@runtraice.com